System Health

Pulse > System Health answers one question before a service: are the booth computers ready? It lists every computer running Tech Manager for your church, says what is wrong with each one in plain words, and lets you open any computer to see its full health.

Where to find it

Open Pulse > System Health in the sidebar. It works on the web app and in Tech Manager. On the web, opening one computer puts it in the address bar (/app/pulse/system-health?computer=…), so you can bookmark or share that computer's page.

The header shows how many computers, screens and A/V devices you have, when the page last updated, and a Refresh button. The page also refreshes on its own every few seconds.

Check whether the booth is ready

1. Go to Pulse > System Health.
2. Read the banner at the top. Ready means nothing needs fixing. "N things to fix before Sunday" lists the problems by name. Waiting for the first report means no computer has checked in yet.
3. Look at the numbers on the right of the banner: computers ready, devices responding, and active alerts. Click the active alerts number to jump to Pulse > Alerts.
4. When the banner is red, it also shows the support phone number, 910-WORSHIP.

If a live stream is on air, a Live box appears above the banner with the stream's title, how long it has been live, and whether it is recording.

Read a computer's row

Under Computers, each computer gets one row. Problems come first and offline computers come last. Each row shows:

• The computer's name, whether it is online, and which Tech Manager version it runs. A version marked "unknown build" is not a published update; install a published update on it.
• Its problem, written out, with the next step underneath. For example "Disk almost full" with "Free up space on C: before the next service". A critical problem also shows the phone number.
• Its screens, with resolution and exact refresh rate.
• Its video outputs (capture or playback cards), default speaker and default microphone.
• CPU, RAM and Disk meters.

If a column has more than two items, a +N chip opens the computer for the full list. An offline row says "Turned off, or Tech Manager is not running" and hides its old readings until it reports again.

Open one computer's health page

1. Go to Pulse > System Health.
2. Click the computer's row.
3. The computer's page opens with a section list on the left: Overview, Needs attention, Processor & memory (including CPU Temp), Displays & GPU, Storage, USB, Audio, Network, Apps (vMix, when this computer runs it), Streaming & history, Software & support and Recent events. Click a section name to open or close it.
4. Click ← Back to return to the list.

Streaming & history holds the computer's health history and stream reports. Software & support lists installed software and any support tickets that involved this computer. Under Recent events, Full event log shows hardware, software and driver changes plus every remote action, for the last 60 days.

Ask for help about one computer

1. Open the computer from Pulse > System Health.
2. Click Get help in its header.
3. Pulse > Support opens with this computer's facts already written into the message box. Add your question and send it. Nothing is sent until you press send.

Change a screen's resolution or the default speaker

On a computer's page, some cards offer controls when the computer reports something it can change (these work on Windows booths):

• Under Audio, click Set as default on a speaker or microphone to make it the computer's default.
• Under Displays & GPU, click Change mode on a screen, pick a resolution and refresh rate, and apply. The screen asks you to Keep changes or Revert now; if you do neither, it switches back on its own after a short countdown.

Do this outside service time, since it changes what the booth's screens show.

Rename or remove a computer

1. Go to Pulse > System Health.
2. On the computer's row, click the ⋯ (actions) button near the right edge.
3. Choose Rename, type the new name in Rename computer, and click Rename. The new name shows everywhere in WorshipMetrics.
4. Or choose Remove. The dialog says exactly what removing does. If the computer has a wiring diagram or other AV documentation saved against it, the title asks Delete this computer and its wiring diagram? and you must type DELETE and click Delete computer. That work cannot be recovered.

Removing a computer does not uninstall Tech Manager on it; the PC can be enrolled again. The computer you are sitting at in Tech Manager has no ⋯ menu.

Add a computer to the list

A computer appears here once Tech Manager is installed on it, someone signs in, and it is enrolled in your church's fleet. If the list is empty you will see No computers yet; on the web, click Set up a Tech Manager to go to Settings.

1. On the booth computer, open Tech Manager and go to Settings > Fleet Enrollment.
2. Click Add this computer to … (the button names your church).
3. Or use a code: on the web, open Settings > Account, find Enroll a remote device and click Generate enrollment code (codes expire in 30 minutes). In Tech Manager, click Enroll with a code instead (if there is no Add button, the code box is already showing), paste the code and click Enroll.
4. The computer shows up on Pulse > System Health within a minute.

See the Tech Manager article for installing and signing in.

Troubleshooting

A computer says Offline

The computer is turned off, asleep, disconnected from the internet, or Tech Manager is not running on it. Check all three at the booth. Its row says when it was last seen.

The A/V devices box says "never checked"

Those devices were found on the network but nobody set up a health check for them. Click Set up to open Patch > Devices. A grey row is not a fault.

The Updates box lists a driver

A GPU driver update is from the graphics card's manufacturer. Install it outside service hours. "Match your fleet" means another of your computers already runs a newer version of that software; it is not urgent.

Good to know

• Inside a church, everyone sees and can act on every computer.
• On the web there is no "This computer" row, because the browser is not a booth. In Tech Manager, the computer you are using is always listed and its readings are live.
• Projector lamp hours, when a projector reports them, appear in the A/V devices box as a fact, not a problem.
• Problems that need a person go to Pulse > Alerts and Pulse > Support.